Refund policy

Returns & exchanges

This policy applies to purchases made from Steve Pallas.

Nothing in this policy limits your rights under the Australian Consumer Law.

Faulty or damaged items

If an item is faulty, damaged, not as described or does not meet a consumer guarantee, please contact Steve Pallas as soon as possible.

Depending on the issue, you may be entitled to a repair, replacement or refund under Australian Consumer Law.

Steve Pallas may need to assess the item before confirming the appropriate remedy.

Change-of-mind returns

Steve Pallas offers a 14-day change-of-mind return policy for eligible purchases.

To be eligible for a change-of-mind return, the item must be:

  • in original condition

  • unworn

  • undamaged

  • returned with its original packaging and proof of purchase

Once the item has been returned, it will be examined. If it is approved, a refund will be processed within 10 working days.

Original shipping, return shipping, insurance and handling costs may not be refundable unless required by law.

Custom, bespoke and made-to-order pieces

Custom, bespoke, engraved, resized, altered, made-to-order or specially commissioned pieces may not be eligible for change-of-mind returns or exchanges.

This does not affect your rights under Australian Consumer Law if there is a fault or other issue covered by consumer guarantees.

Exchanges

Steve Pallas may exchange eligible gift purchases within 30 days when accompanied by the original receipt.

To be eligible for exchange, the item must be:

  • unworn

  • in as-new condition

  • returned in its original packaging

  • accompanied by proof of purchase

The exchange item must be of equal or greater value than the original item. Any price difference must be paid by the buyer.

Return postage

The buyer is responsible for return postage, handling and insurance costs unless otherwise required by law.

The buyer is responsible for the item until it is received by Steve Pallas. Steve Pallas is not responsible for items that are lost, damaged or stolen in transit.

How to start a return or exchange

Please contact Steve Pallas before returning an item.

Email: info@stevepallas.com.au
Phone: (03) 9602 2153